Which of the following would NOT be a customer success strategy?

The correct answer is the choice that identifies an approach that goes against the principles of customer success. In the context of customer success strategies, actively engaging with customers and valuing their feedback is crucial. Regularly soliciting input from customers, enhancing customer support, and utilizing data analytics to drive informed changes are all actions that demonstrate a commitment to understanding and meeting customer needs.

Assuming customer feedback is irrelevant directly contradicts the core concept of customer success, which emphasizes building strong relationships with customers to ensure their satisfaction and loyalty. Ignoring feedback can lead to misunderstandings of customer needs, missed opportunities for improvement, and ultimately, dissatisfaction, which undermines long-term success. Hence, this assumption would not be a valid strategy in promoting customer success.