Which of the following is a classic example of 'inside-out' thinking?

Inside-out thinking refers to a mindset where decisions and strategies are primarily influenced by the internal capabilities, resources, and perspectives of an organization rather than taking into account external factors such as customer needs and market demands. It emphasizes leveraging what the organization already has rather than adapting to the environment.

Over-prioritizing the majority customer groups is a classic example of this kind of thinking because it indicates a focus on existing resources and customer segments rather than exploring diverse market needs or individual preferences. This approach can lead to neglecting emerging trends, unique customer demands, or innovative opportunities that lie outside of the most common or largest segments. This mentality is centered on maximizing what’s already known and established internally, rather than being responsive to the broader market.

In contrast, listening to customer feedback, conducting market research, and offering personalized services are all approaches that reflect an outside-in perspective. These focus on understanding and responding to the market's needs, gathering insights from customers, and tailoring offerings accordingly.