What does the Customer Health Score indicate?

The Customer Health Score is primarily designed to provide insights into how well customers are progressing on their journey toward achieving success with a product or service. This assessment encompasses various factors, such as usage patterns, engagement levels, and progress toward goals, allowing businesses to gauge the overall health of their relationship with the customer.

By focusing on customer progress, the Health Score helps identify both satisfied customers who are effectively utilizing the product and those who may be struggling or at risk of disengagement. This enables proactive approaches to customer management, ensuring that customers receive the necessary support to enhance their experience and lead them toward successful outcomes.

In contrast, other options do not fully encompass the comprehensive nature of the Customer Health Score. For instance, while customer satisfaction levels are important, they are only one aspect of the overall customer journey and do not reflect progress toward success. Summarizing product features used or customer complaints also misses the broader perspective of assessing ongoing customer engagement and achievement.