Should the onboarding playbook address potential delays in the onboarding process?

Addressing potential delays in the onboarding process within the onboarding playbook is vital for managing expectations. By acknowledging that delays might occur, the onboarding process becomes more transparent. This allows clients and new employees to understand that while efforts will be made to adhere to timelines, unforeseen circumstances can arise.

Incorporating this information helps to build trust and credibility with newcomers, as they are prepared for potential challenges and can adjust their plans accordingly. It demonstrates that the organization is proactive and considerate, fostering an environment where open communication and adaptability are promoted throughout the onboarding experience. Preparing individuals for delays helps to reduce frustration and anxiety, as they know that these potential setbacks are recognized and planned for in advance.